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September 09.2025
1 Minute Read

Create Engaging Video Reels That Captivate Audiences

Did you know Instagram Reels drive 120% more engagement compared to regular post formats? In the world of social media marketing, especially for local property services, mastering engaging video reels is no longer a choice—it's your ticket to standing out and gaining more enquiries. This comprehensive guide reveals proven strategies, expert tips, and step-by-step instructions designed to help you get more views and transform your social media game with captivating Instagram content. Whether you’re new to video content or looking to take your existing efforts to the next level, you’ll discover actionable ideas to engage your audience and grow your local brand.

Engaged team brainstorming Instagram reel concepts in a vibrant local business office, showing creative collaboration for engaging video reels

Why Engaging Video Reels Are Essential for Local Property Services Businesses

For local property services, building trust and capturing attention quickly is key—and there’s no better way to achieve this than with engaging video reels. Instagram Reels offer a great way to showcase your expertise, share behind-the-scenes moments, and highlight success stories in a format that modern audiences prefer. With the Instagram algorithm prioritising video content, businesses using engaging reels routinely get more views, higher engagement rates, and more enquiries compared to static photos or traditional posts. If you want to make your reel stand out, focus on telling quick, meaningful stories tailored to your target audience’s needs and interests.

The impact of engaging video reels extends beyond likes and comments. When local property services consistently upload creative, valuable, and entertaining reels, they not only build authority but also expand their organic reach within the local community. Reels leverage Instagram’s explore and recommendations features, making it easier for property services businesses to attract new clients who are actively looking for reliable experts. In short, engaging instagram reels can be the tipping point that helps your business surpass competitors on your chosen social media platform.

A Surprising Statistic: Video Content Drives 120% More Engagement on Instagram Reels

Professional analyst showing Instagram Reels engagement statistics on digital screen in a modern office

Recent analytics reveal that users watch video content almost twice as much as they interact with static posts. For instance, adding engaging video reels to your strategy can boost your average engagement rate by over 120%. With more local customers searching for services via Instagram, adding dynamic reels increases both your reach and your chances of converting a post shared into a real enquiry. That’s the main reason property service businesses seeing significant growth are those embracing creative video strategies as part of their broader media marketing efforts.

The Rise of Video Content: Instagram Reel Trends Shaping Social Media Marketing

Instagram Reels have fundamentally changed how businesses approach social media. Short-form video, once the territory of TikTok videos, is now the backbone of many successful social media marketing campaigns across the globe. For local property services, embracing the trend means capitalising on new features, trending effects, and the viral potential of reels. Whether it’s showcasing quick property transformations or offering visual tips for home maintenance, these videos are a great way to foster a sense of authenticity and connection on your instagram account.

Staying ahead in this space means regularly exploring trending topics, using relevant hashtags specific to property services, and adapting your editing style to match evolving audience preferences. As more Instagram users turn to reels for inspiration and answers, learning to leverage video as your primary content driver is essential. The competition for audience attention may be fierce, but with the right approach, your engaging video reels can quickly stand out, get more views, and win trust in your local area.

What You’ll Learn: Mastering Engaging Video Reels

  • Understand the fundamentals of creating engaging video reels
  • Identify strategies for getting more views on Instagram reels
  • Learn how to leverage editing tools to craft compelling social media video content
  • Discover how to use relevant hashtags and an engaging Instagram feed

Understanding Engaging Video Reels for Instagram Reels Success

Before diving into production, it’s essential to understand what truly makes a video reel engaging on Instagram. The best engaging video reels are clear, visually striking, and offer immediate value to viewers. This can mean delivering a quick solution to a common property problem, highlighting a transformation, or revealing behind-the-scenes operations in an entertaining way. The ultimate goal? Hold the viewer’s attention, encourage them to interact with your content, and prompt them to take action—be it a like, comment, share, or enquiry.

Remember, in today’s fast-paced social media landscape, attention is a precious commodity. Your first few seconds—often just 2–3—must make your reel irresistible. By addressing the specific needs of your target audience and embracing proven creative techniques, you’ll consistently get more views and drive lasting business results.

Defining Engaging Video Reels: What Makes Instagram Reel Content Captivating?

Creative marketer showing an Instagram reel playing on a phone, representing the essence of engaging video reels

So, what makes a video reel on Instagram truly engaging? It’s a blend of eye-catching visuals, fast-paced editing, and compelling storytelling. A strong engaging reel often uses text overlays, trending music, slick transitions, and visually clear branding to make its point. Importantly, it is sharply tailored to the unique interests, pain points, or aspirations of your audience. Using short clips, quick takes, and direct messages, Instagram Reels are designed to make viewers stop scrolling and participate—whether it’s through a comment, a direct message, or by visiting your profile and making an enquiry.

Additionally, a captivating video reel aligns with current trends (without simply copying them), uses relatable language, and sparks curiosity in the first frame. Popular formats in property services include time-lapse renovations, maintenance hacks, team introductions, and quick Q&As. When executed with the right spirit, these not only populate your instagram feed with valuable content but also enhance your followers’ sense of connection—driving both engagement and new business leads.

How Engaging Video Reels Boost Your Social Media Presence

High-quality reels act as a social credibility booster for local property services. Each engaging video not only helps to get more views but also increases the average time users spend on your social media platform. As users linger, the Instagram algorithm takes notice, amplifying your reach to new, relevant audiences who are actively seeking property solutions in your area. The more engaging your reel, the more likely it is to be featured on the Explore page—making it a great way to scale beyond your direct followers.

Moreover, the use of properly targeted relevant hashtags and the right posting schedule ensures your video content surfaces at optimal times. When combined with interactive captions and visually attractive clips, engaging video reels help property services businesses expand brand awareness, foster loyalty, and encourage direct engagement from potential local clients.

Step-by-Step: How to Create Engaging Video Reels for Property Services Businesses

Step One: Planning Instagram Reel Concepts Tailored to Your Audience

Great video reels always start with strategic planning. Begin by understanding what your audience values most—what are their pain points, what questions do they have, and what solutions are they searching for on social media? The ideal engaging instagram reel isn’t random; it solves a real problem or entertains in a way that resonates locally. Brainstorm topics ranging from quick fix tips to customer testimonials, and always consider what would make a post shared within your community. Planning ahead ensures each reel aligns with your broader brand goals while still offering stand-alone value to viewers.

Before picking up your camera, write down two or three key topics that connect your expertise to everyday property concerns. Analyse both successful reels in your industry and other sectors for inspiration, and take notes on editing styles, calls-to-action, and what makes these clips drive engagement. With a clear roadmap, your next step—production—becomes much easier and more focused.

Research Trending Topics in the Property Services Social Media Space

Small business owner researching trending property topics for Instagram reels in a stylish office

Tapping into what’s already resonating on Instagram Reels and TikTok videos is a smart way to quickly grow your own audience. Spend time each week browsing hashtags like #PropertyTips, #HomeImprovement, and trending challenge tags relevant to your niche. This research will show you which formats and subjects earn the most interactions and how competitors use Instagram to get noticed. Incorporate these findings while still putting your own creative spin on popular ideas, ensuring your content remains unique and truly represents your local property brand.

Tell a Story that Addresses Your Target Audience’s Common Pain Points

Stories are the heart of social media marketing. Instead of simply promoting services, frame your reel as a narrative: “Here’s a challenge our clients face, and here’s how we solved it.” Use clear visuals, short text overlays, and voiceover explanations to deepen the connection. By grounding your concept in real audience concerns—be it fixing leaky roofs or prepping for winter—you’ll increase your reel’s value and relevance, encouraging your audience to stick around, engage, and even share your post with their own networks.

Step Two: Capturing High-Quality Footage for Engaging Instagram Reels

Compelling video content isn’t about expensive equipment—it’s about clarity, consistency, and capturing authentic moments. Invest in decent lighting (natural sun is best!), keep your camera steady, and shoot from a few different angles for visual variety. Property services businesses that show real teams, genuine reactions, and on-the-job action create trust and relatability. People don’t want perfection—they want to see real people delivering real solutions.

Pay attention to detail during filming. Make sure your workspace is tidy, your audio is clear, and you get close-up shots where needed. Even a quick Instagram reel can feel professional with small touches like subtle branding, crisp edits, and a well-timed smile from your team. The higher the quality, the more likely users watch your full reel and take action.

Lighting, Angles, and Authentic Moments

Property services team adjusting camera tripod during golden hour to capture authentic footage for an engaging Instagram reel

Lighting is everything in video. Natural daylight (especially golden hour) gives skin tones warmth and makes properties pop. Avoid harsh shadows and film near windows or outside when possible. Mix wide shots of the property exterior or service in action with close ups of smiling team members for extra credibility. Authenticity matters too—candid moments, real team banter, and in-progress work scenes all tell a stronger story than obvious staging. When your local audience feels like they're seeing the 'real you,' connection and engagement come naturally.

Step Three: Using Editing Tools to Enhance Your Video Content

Editing can elevate a simple video from ordinary to scroll-stopping. Even if you’re new to editing, apps like InShot, CapCut, or Instagram’s built-in editing tools allow you to splice clips, add music, apply filters, and insert text overlays. Experiment with fun transitions, adjust pacing to match trending audio, and never shy away from using bright, clean colour schemes that reflect your brand look. Remember that tight, focused storytelling is key—trim out any fluff and keep your total video duration under 30 seconds for maximum impact and retention.

Your goal is to make the edit visually exciting without losing clarity. Overlay quick tips, add branded graphics, and follow up with a bold call-to-action at the end. If you want to make your instagram presence stand out, reflect the energy and professionalism of your team in both content and editing style.

Best Free and Paid Editing Tools for Instagram Reels

Tech-savvy content creator editing an Instagram Reel using professional editing tools on a laptop

There are several powerful editing tools available, which make producing professional video content accessible to everyone. InShot and CapCut are great ways to add transitions, music, and effects without a steep learning curve. For more advanced features, Adobe Premiere Rush and LumaFusion offer deep control. Instagram’s built-in editor is also handy for on-the-go updates. Test a few to find which interface and feature set fit your workflow best. Most importantly, learn one editing tool well to speed up your posting cadence and get more views faster.

Tips for Snappy, Gripping Edits to Get More Views

To maximise impact, start your reel with the most eye-catching shot or hook. Use jump cuts or quick transitions to maintain energy and avoid lengthy intros. Incorporate trend-aligned music and effects for extra engagement. Don’t forget to add on-screen text overlays to highlight main points—especially if your audio won’t always auto-play for viewers. Keep clips short, ensure clear messaging, and always end with a prompt to take the next step, such as following, sharing, or contacting your team. The snappier your edits, the greater your chance to go viral within your local market.

Optimising Engaging Video Reels for Maximum Reach on Instagram Reels

Why Relevant Hashtags and Posting at the Right Time Matter

Modern entrepreneur scheduling an Instagram Reel using a smartphone, with a calendar and clock in view

Using the right relevant hashtags can instantly boost the visibility of your reels. Research trending and hyper-local hashtags specific to your property services and rotate them regularly for variety. Timing matters too—study your analytics to find when your audience is most active, and schedule posts accordingly for the highest reach. Posting when your local followers are online means your video content lands near the top of their feed, improving engagement rate and possibilities for a feature on the Explore page. Combine hashtags, optimal timing, and trending topics for unbeatable visibility and get more views per reel.

Crafting Compelling Captions for Your Instagram Reels

Captions aren’t just an afterthought—they provide important context and can drive action. Write captions that add to your story, pose a question, or feature a clear call-to-action (CTA). For example, “What surprised you about this transformation?” or “Tap to message us for a free quote!” Use emojis to draw attention, but make sure your copy reflects your property services brand voice. A well-written caption paired with a great way of storytelling can dramatically enhance your reel’s ability to engage and convert viewers into potential customers.

Adding Music and Effects for Engaging Instagram Videos

The right audio transforms good content into engaging video reels. Use trending or high-energy music tracks native to Instagram Reels to create instant mood and drive up retention. Experiment with platform effects—such as text overlays, split screens, or dynamic transitions—to enhance your video and match current Instagram trends. Music and effects bridge the gap between information and entertainment, making your property services business both authoritative and enjoyable to follow.

Driving Engagement: Interacting With Your Audience through Engaging Video Reels

Prompting Action: CTAs That Convert Social Media Views to Local Enquiries

Engaging social media manager sending a message through tablet, representing call-to-action for Instagram Reels enquiries

Engagement doesn't end when you hit “post.” Strong CTAs prompt your viewers to leave a comment, share the reel, send a DM, or visit your website for more info. For property services, specific CTAs like “Message us now for a quote!” or “Comment your biggest home repair challenge!” are most effective. Be direct and make taking action easy. By using interactive stickers, questions, or links in your reels or Instagram stories, you’ll turn passive viewers into active leads who want to engage with your local brand.

Responding to Comments and DMs on Your Instagram Feed

Timely responses to comments and direct messages are a great way to deepen relationships. When someone engages with your video, reply promptly—this shows you value their input and builds community trust. Acknowledging compliments, answering queries, or simply saying thank you for feedback is crucial. The more personal and authentic your responses, the more likely fans will return, recommend you, and consider your services when they need property help. Monitor notifications regularly and use saved replies for FAQs to maintain consistency while saving time.

Best Practices: How to Get More Views on Engaging Video Reels

Consistency Is Key: Building an Engaging Instagram Posting Schedule

Confident content strategist interacting with a wall planner to develop a regular Instagram posting schedule for engaging reels

Consistency is the foundation of successful social media growth. Studies show that posting 2–5 times per week (or more, depending on your capacity) keeps your business top-of-mind and increases your odds of hitting viral reach. Use an editorial calendar or simple sticky notes to plan content ahead. Alternating between how-to’s, behind-the-scenes, and client testimonials ensures a varied and fresh instagram feed. Even if you’re short on time, batching content in advance and setting reminders makes regular publishing easier—and the more consistently you post, the more viewers and leads you’ll attract.

Collaborating with Local Influencers and Leveraging User-Generated Video Content

Diverse micro-influencers filming an Instagram reel together at an outdoor cafe, representing collaboration for increased engagement

Partnering with local influencers or happy clients to co-create reels is one of the fastest ways to get more views and new followers. User-generated content drives trust because it shows real people benefiting from your property services. Reach out to micro-influencers in your city or encourage clients to share short video clips about their positive experiences—offering incentives or shoutouts in return. Tagging each other’s accounts expands reach to entirely new, relevant networks for your business, helping you build authority and generate local buzz with minimal extra effort.

Tables: Comparing Instagram Reel vs. Instagram Feed Video Performance

Instagram Reels vs Instagram Feed Videos: Performance Comparison
Metric Instagram Reels Instagram Feed Video
Reach High (featured on Explore & Reels tab) Moderate (limited to followers & hashtags)
Engagement Rate 120% higher on average Average or lower, depending on caption/call-to-action
Audience Demographics Younger, more video-focused users Broader age range, including existing followers
Typical Watch Time Short, high completion rates Longer, but lower retention
Hashtag Effectiveness Boosted with trending hashtags Moderate impact

Quotes: Industry Leaders on Creating Engaging Instagram Reels

“Short-form video content like Instagram Reels allows local businesses to punch above their weight in a crowded social media landscape.” – Digital Marketing Strategist
“The most engaging reels tell a story and address a real need for specific audiences.” – Social Media Content Expert

Pro Tips: List of Ideas for Engaging Video Reels

  1. Feature property transformations in 30 seconds
  2. Host quick Q&As about property maintenance tips
  3. Show behind-the-scenes clips of your team at work
  4. Highlight client testimonials in a dynamic video format
  5. Share time-lapse videos of projects completed

Video Example: Engaging Video Reel Walkthrough

Watch a Property Services Business Demonstrate a Compelling Instagram Reel from Start to Finish

FAQs: Everything About Engaging Video Reels on Instagram

What is an Engaging Instagram Reel?

An engaging Instagram reel is a short video that quickly captures attention, solves a specific problem, or entertains viewers using high-quality visuals, crisp editing, and strong storytelling. It uses trends, music, text overlays, and clear calls-to-action to spark interaction and drive audience response.

How Often Should I Post Engaging Video Reels for Property Services?

For best results, aim to post 2–5 engaging video reels per week. Consistency builds trust with your audience and helps you stay top-of-mind. Analyse your analytics regularly to adjust frequency, focusing on times when your followers are most active to maximise reach and engagement.

Which Editing Tools Make Instagram Reels More Engaging?

Top editing tools include InShot, CapCut, and Instagram's built-in editor for quick edits. For advanced users, Adobe Premiere Rush or LumaFusion offer deeper control. Focus on mastering transitions, text overlays, and adding music to create dynamic, professional reels that attract more viewers.

How Can I Use Instagram Reels to Get More Views for Local Services?

Use trending topics, sharp editing, and showcase unique local expertise in your video content. Collaborate with local influencers, leverage user-generated clips, and always add relevant hashtags to boost discoverability. Engage directly with comments and use compelling calls-to-action to turn views into local enquiries.

People Also Ask About Engaging Video Reels

How to make an engaging reel?

To make an engaging reel, start with a clear hook or narrative, use crisp editing and trending music, and leverage relevant hashtags specific to your audience. Effective storytelling and audience interaction are crucial.

What is good reel engagement?

Good reel engagement is indicated by high view counts relative to your follower base, frequent likes, shares, comments, and saves, and importantly, visible actions such as enquiries or profile visits.

Is 20k views on reels good?

Yes, 20k views on reels is generally considered very good, especially for local business accounts or niche property services, signalling content resonance and algorithmic reach.

How to get 100,000 views on reels?

To get 100,000 views on reels, focus on trending topics, sharp editing, collaboration with other creators, and a robust posting schedule using relevant hashtags and audience analytics.

Key Takeaways: Essential Strategies for Engaging Video Reels

  • Use snappy hooks and trending audio
  • Utilise editing tools for professional results
  • Incorporate relevant hashtags and audience-specific topics
  • Engage actively with Instagram comments and stories
  • Monitor performance to refine your Instagram reel approach

Video Walkthrough: Transforming Property Services Videos into Engaging Instagram Reels

Real-Time Tips and Mistakes to Avoid

In real-time, prioritise a clear story, focus on lighting and sound, and keep edits tight—mistakes to avoid include overcomplicating your message, ignoring analytics, and inconsistent posting. Always test before posting and review competitor reels for inspiration.

Conclusion: Elevate Your Local Property Services Brand With Engaging Video Reels

Boost Local Brand Awareness and Secure More Leads by Creating Captivating Instagram Reels

Embrace engaging video reels to capture attention, build community trust, and drive more enquiries for your property services business. The right reel, at the right time, can transform your local brand and generate lasting results.

For Help With Your Video Marketing & Local Engagement, Email SmartMarketing@dylbo.com

To enhance your understanding of creating engaging video reels, consider exploring the following resources:

  • “7 Tips to Create Highly Engaging Instagram Reels”: This article offers practical advice on crafting attention-grabbing hooks, researching trending topics, and effectively using hashtags to boost your reel’s reach. (quivertree.agency)

  • “8 Tips for Creating Reels for Engagement”: This piece provides insights into the importance of concise captions, incorporating user-generated content, and adding compelling hooks to maintain viewer interest. (blog.greenline-marketing.com)

By delving into these articles, you’ll gain valuable strategies to elevate your video reel content and captivate your audience effectively.

Social & Video Marketing

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The Competitive Edge of Being Illogical in Business Strategy

Can embracing illogical business strategy unlock unseen competitive advantages? In a world obsessed with logic and rational decision-making, what if the true growth and innovation—but also the secret to sustained business success—lies in deliberately thinking outside the box? This article delves into why illogical business strategy can provide a competitive edge that conventional business strategies often overlook, guided by insights from industry expert Rory Sutherland of Ogilvy & Mather.What You'll LearnWhy conventional logic may limit business innovation and growthHow illogical business strategy can create unique market opportunitiesKey rules to profit from being less logical than competitorsExpert insights on balancing logic and creativity in strategy executionCommon misconceptions about rationality in business decision-makingOverview of Illogical Business Strategy in Modern Business Settings“If a problem is persistent, it’s fairly likely that the reason for the persistence is that it’s logic proof.” — Rory Sutherland, Ogilvy & MatherDefining Illogical Business Strategy and Its Role in Business StrategiesThe term illogical business strategy might sound counterintuitive in a field traditionally driven by data, analytics, and reason, yet it challenges conventional business strategy norms. However, Rory Sutherland defines it as a deliberate departure from the quest for a single “right” answer. Rather than relying solely on rigid logic and aggregated models, this strategy embraces subjectivity, perception shaping, and seemingly irrational ideas to find opportunities overlooked by competitors locked into logic-based thinking. Illogical strategy thrives on creativity, experimentation, and the acceptance that sometimes multiple valid solutions coexist or that the “best” path defies conventional reasoning.In practice, this means creating business approaches that focus on human behavior nuances, emotional context, and adaptive preferences. It leverages psychological insights and reframes value creation beyond what pure economics or engineering might suggest. In the hypercompetitive modern landscape, illogical business strategy isn't chaos but a structured method to unlock untapped market potentials.Why Traditional Business Strategy Often Fails to Deliver Breakthrough ResultsTraditional business strategies often hinge on seeking a single, optimized solution to problems—an approach popular among consultancies and corporate boards alike, but one that can limit innovation in strategy execution. But, as Rory Sutherland articulates, this "logical" search tends to make businesses predictable and confined within a narrow problem framing, limiting innovation and competitive differentiation.By designing with averages or relying only on quantitative metrics, companies frequently miss out on distinctive demands from niche or extreme segments, a common pitfall in many business strategies. Furthermore, competitors tend to converge on similar logic-driven choices, leading to a "race to the bottom" in pricing or commoditisation. Ultimately, when rigidity replaces flexibility, breakthroughs become rare and persistent problems remain unsolved.Interestingly, the rise of artificial intelligence is also challenging traditional business logic, especially in how it shapes opportunities for the next generation of tech professionals. If you're curious about how disruptive technologies are influencing strategic thinking and job prospects, explore how AI is shaping job opportunities for young tech workers for a practical look at innovation in action.The Limitations of Conventional Business Strategy and the Case Against Designing for AverageThe Pitfalls of Seeking a Single Right Answer in Business StrategyOne central flaw in conventional strategy is the obsession with locating a single “right” answer. Rory Sutherland describes how business and policy makers love this approach because it removes subjectivity and protects decision-makers from blame, as decisions can be justified by data or models alone.However, this approach is often disastrous for originality and innovation. It assumes the problem is linear and neatly solvable, which rarely reflects real-world complexity. The fixation on one best answer tends to exclude alternative, less obvious ideas that could disrupt markets or solve stubborn issues more effectively.Why Designing for the Average Customer Can Lead to Dead Ends“Most models cause you to aggregate people so that you’re solving the problem for a single representative individual... That’s a dead end.” — Rory Sutherland, Ogilvy & MatherDesigning products or services around an “average” consumer dilutes innovation. Since the average person rarely fully represents any specific market segment’s desires, attempts to satisfy everyone often end up satisfying no one. Instead, Rory Sutherland advises business leaders to focus on consumers at the extremes—those with distinct, non-average needs. These markets often form the testing ground for novel products that eventually permeate into broader mainstream appeal.Ignoring the extremes constrains creativity and discounts emergent trends. Businesses that stray from average-centric design often discover fresh opportunities and build loyal customer bases less vulnerable to commoditisation.Why Illogical Business Strategy Outperforms Purely Logical ApproachesThe Risk of Predictability in Logical Business StrategyLogical business strategies are inherently predictable—the very characteristic that makes them vulnerable in competitive markets. Rory Sutherland points out that in military or business strategy, predictability equates to defeat. When everyone applies strict rationality, competitors anticipate your moves easily, eroding potential advantages.Being logical when everyone else is logical is a recipe for becoming just another player in a crowded market space. This predictability results in price wars, market share battles, and margin squeezes rather than original value creation or differentiation.Exploiting Competitors’ Logical Blind Spots for Strategic Advantage“It doesn’t pay to be logical if everybody else is being logical... Find out what your competitors are logically wrong about and exploit it.” — Rory Sutherland, Ogilvy & MatherSuccess in business strategy lies in identifying where competitors’ logic oversimplifies or excludes critical factors. For example, in real estate, most people aim for proximity to tube stations—a logic that inflates prices and competition around these hubs. But thinking illogically by targeting railway stations overlooked by most can deliver faster commutes at significantly lower costs.This principle can be applied across sectors: find logical blind spots in market assumptions and exploit them creatively for an undeniable competitive edge.Alchemy in Business Strategy: Creating Value Through Perception and ContextHow Expectations Shape Customer Experience and Business OutcomesRory Sutherland emphasises that value in business strategy is not objective but deeply affected by customer expectations. For instance, he details a hotel in former East Berlin with Spartan rooms and limited amenities. For guests expecting luxury chains like Marriott, this would be a terrible stay. For those seeking an authentic East Berlin experience, it was among the best hotels they've known.This example shows how the “nature of tension”—what customers expect versus what they receive—shapes the perceived quality and satisfaction. Businesses that master controlling expectations and delivering contextually aligned experiences can create wildly different outcomes without necessarily changing the product itself.The Power of Context as a Marketing Super WeaponContext works like alchemy in marketing, transforming mundane products or services into captivating experiences that feel magical to customers. Sutherland calls context a “marketing super weapon” because its subtle influence often bypasses rational evaluation, triggering emotional responses and higher perceived value.Apple is a stellar example: a company built on subjective experience rather than objective superiority, commanding massive market value not just because of product specs but the entire ecosystem, design philosophy, and cultural meaning it creates for users.The Role of Experimentation and Counterintuitive Testing in Strategy ExecutionWhy Testing Illogical or ‘Bonkers’ Ideas Can Yield Sustainable Competitive AdvantagesBusiness environments typically discourage ideas that appear “bonkers” because failure risks are high, yet embracing such ideas can enhance strategy execution and lead to breakthroughs. However, Rory Sutherland argues that this very risk aversion is where businesses lose out on unique, sustainable advantages. Allowing safe spaces for experimentation with counterintuitive ideas enables organisations to discover novel paths competitors avoid.Such bold experimentation often uncovers solutions that logical thinking ignores, especially when persistent problems have resisted conventional approaches. Encouraging trial and error with seemingly irrational ideas can yield breakthroughs that redefine markets.Creating Organizational Space for Risk-Taking Beyond Rational Comfort ZonesLeaders must foster cultures where risk-taking beyond strict logic is safe and encouraged to improve overall business strategy execution. This means empowering teams to think divergently and testing ideas outside rational comfort zones. Rory Sutherland highlights that harnessing human creativity and psychological diversity requires breaking free from narrow model constraints, allowing a wider array of solutions to emerge.Such environments turn “irrational” insights into strategic assets, while competitors stuck to rigid rationality fall behind.Balancing Rationality and Creativity: Using Multiple ‘Clubs’ in Your Strategic ToolkitLimitations of Rationality in Addressing Complex Human MotivationsRationality alone is insufficient to navigate the complexities of human behaviour influencing buying and decision-making. Rory Sutherland likens relying solely on rational analysis to playing golf with just one club; while useful, it drastically limits victory chances.Economic incentives and logic-based models capture only a fraction of the motivations people have. The rest—emotions, cognitive biases, cultural narratives—dance beyond the grasp of simplistic rational strategies. Business strategists must widen their perspective to incorporate these dynamics.Incorporating Psychological and Behavioral Insights into Business StrategiesIntegrating behavioural science insights enables companies to fine-tune business strategies reflecting real human motivations. Illogical business strategy embraces these nuances, adapting incentives, communications and product designs to better resonate emotionally and culturally.This integration improves engagement, loyalty, and even product utility by respecting the unpredictability and diversity of customer needs and responses.The Power of Small, Trivial Changes in Complex Business SystemsHow Minor Interventions Can Trigger Butterfly Effects in Business OutcomesContrary to the common economic assumption that big changes require big investments, Rory Sutherland points out that trivial, small-scale adjustments often produce outsized effects in complex systems, much like butterfly effects in chaos theory.These minor tweaks—such as altering a marketing message slightly or changing the order of procedural steps—can ripple through organisational processes or customer perceptions, producing exponential business impact. Ignoring trivialities risks missing these powerful levers.Examples of Trivial Adjustments Leading to Significant Competitive GainsFor example, Sutherland shares a personal anecdote about electric car grants requiring customers to first own the vehicle before qualifying for a charging station subsidy. This illogical rule blocks many potential buyers. Simply reversing the order could accelerate adoption dramatically — a small change with likely huge impact.Similarly, adding a single sentence to a call centre script might widen throughput bottlenecks more effectively than expensive, large-scale interventions.Expert Insights: Quotes and Lessons from Rory Sutherland“Debt looks stupid. One of the simplest ways to solve a problem is to ask a question that no one’s asked before.” — Rory Sutherland, Ogilvy & Mather“Context is a marketing super weapon, and it works because it works magically.” — Rory Sutherland, Ogilvy & MatherCommon Misconceptions and Mistakes in Applying Illogical Business StrategyMisunderstanding the Role of Logic Versus CreativityA key misconception is that illogical strategy negates logic entirely. In reality, it balances logic with creativity—using logic to define parameters but creativity to stretch beyond limits, unlocking new value spaces without abandoning rational decision-making entirely.Avoiding Over-Reliance on Rational Models That Limit Solution SetsOver-dependence on rigid models creates tunnel vision and excludes unexpected solutions. Businesses must remain aware that models simplify reality and should be complemented by iterative experimentation, hypothesis testing, and openness to serendipitous discoveries.Tables: Comparing Logical vs Illogical Business StrategiesAspectLogical Business StrategyIllogical Business StrategyApproachSeeks single right answerEmbraces multiple good ideasCustomer FocusDesigns for averageTargets extremes and nichesRiskPredictable, competitive parityUnpredictable, competitive advantageInnovationLimited by modelsEncourages experimentationOutcomeRace to bottomCreates unique valuePeople Also Ask (FAQs)What are the 5 P's of business strategy?The 5 P's are Plan, Ploy, Pattern, Position, and Perspective. Each represents a different dimension from planning to viewing strategies as emergent patterns or competitive maneuvers.What are the 4 types of corporate strategy?The main four types include Growth, Stability, Retrenchment, and Combination strategies, each aimed at different business conditions and goals.What is a downside to an unethical business strategy?An unethical strategy risks reputational damage, legal penalties, loss of customer trust, and long-term sustainability.What are the 3 C's of business ethics?They refer to Compliance (with laws), Conduct (moral behavior), and Culture (organizational environment fostering ethics).Key TakeawaysIllogical business strategy challenges the dominance of conventional logic to unlock innovation.Designing for extremes rather than averages can reveal untapped market opportunities.Experimentation with counterintuitive ideas fosters sustainable competitive advantages.Small, seemingly trivial changes can have outsized impacts in complex business systems.Context and perception are powerful tools that can create value beyond objective improvements.Conclusion: Embracing Illogical Business Strategy for Future SuccessDare to think beyond logic. Embrace experimentation, context, and perception to unlock breakthrough innovation and resilient competitive advantages in today’s complex market environment.If you’re inspired to rethink your approach to business strategy, consider how the principles of illogical thinking can be applied to broader trends shaping the future of work and innovation. The intersection of technology, creativity, and unconventional problem-solving is rapidly redefining what it means to gain a competitive edge. For a deeper dive into how these forces are transforming opportunities for the next generation, especially in the tech sector, take a look at the evolving impact of AI on job opportunities for young tech workers. Exploring these insights could spark your next breakthrough or help you future-proof your business in a world where logic alone is no longer enough.Call to ActionFor Help to Show Your Business in Action, Email SmartMarketing@dylbo.comSource: https://example.comIn exploring the concept of illogical business strategies, two insightful resources offer valuable perspectives:“The Icarus Paradox” by Danny Miller examines how companies can fail due to the very strategies that once led to their success. This work highlights the dangers of overconfidence and complacency, underscoring the need for businesses to remain adaptable and open to unconventional approaches. (en.wikipedia.org)“The Strategy Paradox” by Michael E. Raynor delves into the inherent uncertainties in strategic planning. Raynor discusses how rigid adherence to a single strategic path can be perilous, advocating for flexibility and the consideration of multiple future scenarios to mitigate risks. (en.wikipedia.org)If you’re serious about enhancing your strategic approach, these resources provide critical insights into balancing logic with creativity to achieve sustainable success.

01.02.2026

Why Designing for the Average Customer Can Kill Innovation

Startling fact: Most products fail to truly delight because they are designed for an "average" user who doesn't exist in reality. Instead, innovation blooms when businesses step away from trying to please the average and focus on the extremes. This approach challenges conventional logic and offers fresh pathways to user experience design.Opening Hook: The Hidden Cost of Designing for Average Users and Its Impact on InnovationDesigning for average users is a widespread practice in business and product development, but it carries a hidden cost: innovation suffers. By targeting a mythical average, companies often create bland and uninspiring products that fail to excite or satisfy anyone fully. Rory Sutherland, Behavioral Economics expert at Ogilvy & Mather, highlights a crucial insight — “Conventional logic loves the idea of the single right answer... If you want to have an original idea, it's potentially disastrous.”This fixation on finding a single solution that fits everyone results in mediocrity, as no real users fit neatly into this ‘average’ persona. Instead, products risk becoming generic, lacking uniqueness or standout appeal. For business owners aiming to differentiate their brand, grasping the pitfalls of designing for average users is vital to unlock new opportunities.What You'll Learn: Key Insights on Designing for Average vs. Extreme UsersWhy designing for average users limits innovation and market successHow focusing on extremes can lead to breakthrough productsThe psychological and strategic pitfalls of conventional logic in designExpert perspectives on embracing irrationality and creativity in businessUnderstanding the Pitfalls of Designing for Average Users and How to Avoid ThemThe Myth of the Single Right Answer in Business and DesignThe business world often prefers clear-cut answers and measurable success metrics, fostering the belief that a single, logical solution exists for every problem. Yet, Rory Sutherland warns that the pursuit of this "single right answer" often kills creativity: "Business and policy making loves the idea of the single right answer... If you want to have an original idea, it's potentially disastrous." This mindset restricts innovation and encourages risk-averse, derivative products designed to appeal to a statistically average user.Appealing to an average customer leads to decisions grounded in aggregated data, smoothing out individual preferences and unique needs. The ‘average user’ concept risks trapping design solutions within a narrow band of possibilities, where no particular customer feels truly catered for. For example, a software designed solely around average user metrics may lack features that delight power users or novices, reducing overall user satisfaction.Interestingly, the challenge of designing for diverse needs is not limited to product development—it's also evident in how emerging technologies are reshaping the workforce. For example, AI is influencing job opportunities for young tech professionals, highlighting the importance of adapting strategies to serve both mainstream and niche talent segments.Why Aggregating Users into an Average Persona Fails InnovationAggregating diverse users into a single average persona ignores the wide variation in user needs, preferences, and behaviours that exist in any market. Rory Sutherland points out that "Most models cause you to aggregate people so that you're solving the problem for a single representative individual," which often results in products nobody truly loves.Designers who focus on the average risk missing important niche segments that could be early adopters or influencers. For instance, products aimed at gym enthusiasts tend to fail when designed only for average fitness levels rather than targeting the high-performance or beginner extremes. Embracing user diversity better equips businesses to develop unique propositions and competitive advantages.Competitor Insight: The Limitations of Designing for the Average UserCompetitors caught in the trap of designing for a median user often face stagnant growth and thin differentiation. Whereas competitors who embrace niche markets and diverse needs innovate faster and capture passionate followers. Rory Sutherland advises spotting where competitors’ logic errs and exploiting those gaps: "Find out what's wrong with their model and exploit it." This approach transforms design from a safe, but uninspiring activity, into a dynamic driver of growth.The Power of Designing for Extremes: Unlocking Innovation and Market SuccessHow Extreme User Needs Drive Mainstream AdoptionDesigning with extreme users in mind can uncover revolutionary ideas that eventually appeal to the mainstream. Rory Sutherland explains: "Look out on the extremes, however, and you may find things that will be adopted by extreme or unusual consumers, which then make their way into the mainstream." This approach harnesses unique user challenges and preferences as innovation catalysts rather than obstacles.By appreciating the needs of outliers, businesses can develop products that break mold and set new standards. Examples abound, such as rugged smartphones developed for extreme conditions becoming popular for everyday use, or accessibility features enhancing usability for all. Designing for extremes thus serves as a strategic seedbed for broader market impact.Case Study: Innovative Products That Emerged from Non-Average User FocusConsider the example of electric cars and charging stations. Initially, electric vehicles were designed for niche green consumers but rethinking user needs beyond average assumptions has made them increasingly mainstream. Rory Sutherland identifies that “small, trivial changes” in design or process order can have outsized impacts — such as reversing the order of grant applications for chargers, which can affect adoption significantly.Similarly, Airbnb’s rise emerged from understanding travellers and hosts who fall outside traditional hotel user averages. This enabled a new market segment formed around trust, unique stays, and local experiences — a sharp contrast to average user-based hotel design. Businesses adopting extreme user focus discover new growth trajectories unreachable via averaged strategies.Why Logic Alone Can Stifle Creativity and Innovation in Product DesignThe Danger of Predictability in Business StrategyLogic-driven strategies, while seemingly sound, often lead to predictability. Rory Sutherland highlights: “It doesn’t pay to be logical if everybody else is being logical... Being logical will probably get you to the same place as everybody else, and that’s essentially a race to the bottom.” Predictability reduces competitive differentiation and innovation, capping growth potential.In highly competitive environments, being too rational and formulaic limits fresh thinking and adaptation. Truly innovative companies balance logic with creative irrationality to defy expectations and open new market spaces. This mindset shift helps avoid the trap of conformity that comes with designing solely for average user models.Exploiting Competitors’ Logical Blind SpotsBusinesses gain an edge by identifying flaws in competitors’ logic and models. Rory Sutherland offers a practical example: “If you want to buy a house in London, nearly everybody goes, I want to be near a tube line... But nobody’s thinking about rail stations which can offer better value and shorter commute times.” This indicates how stepping outside conventional logic reveals unmet needs and opportunities ignored by others.Capitalising on these blind spots requires curiosity and courage to break established norms. Rather than follow existing average user assumptions, exploring alternative logic and user behaviours leads to genuine breakthrough innovation and stronger market positioning.Embracing Irrationality and Magic in User Experience Design to Enhance EngagementHow Perception and Expectation Shape User ExperienceUser experience is not only about objective product features but also about perception and expectation. Rory Sutherland shares an insightful example of a hotel in former East Berlin, which guests either loved or hated depending on their expectations. “Whether a restaurant or a hotel is good or bad doesn't just depend on what the hotel is objectively, it depends on what we expect the hotel to be like.”This highlights the power of framing and storytelling in shaping user satisfaction. Designing experiences that align with or cleverly manage expectations can deliver magical outcomes, often outperforming purely functional improvements.Context as a Marketing Super WeaponContextual factors dramatically influence user perceptions and purchase decisions. Rory Sutherland emphasises, “Context is a marketing super weapon, and it works because it works magically.” By crafting environments, narratives, and brand stories around products, businesses can amplify value beyond tangible features.This ability to create perceived value through context differentiates successful products and services in crowded markets. Recognising this allows designers and marketers to incorporate psychological “magic” into their offerings, enhancing user delight and loyalty significantly.The Role of Costly and Creative Advertising in Conveying MeaningSutherland critiques the efficiency obsession in advertising, stating “advertising works because it’s costly to deliver, costly to generate, and displayed indiscriminately.” Much like nature’s flowers which evolved costly displays to attract pollinators, advertising effectiveness depends on creative extravagance rather than mere efficiency.For businesses, investing in rich, emotional advertising can powerfully communicate brand meaning and differentiate in the user’s mind, transcending the limits of purely rational design approaches.Practical Steps to Avoid Designing for Average: Let Us Innovate Differently and Embrace User DiversityAllowing Space for Counterintuitive and ‘Bonkers’ IdeasInnovation thrives when organisations permit testing of counterintuitive ideas that may initially seem irrational or ‘bonkers.’ Rory Sutherland explains the significance of creating permission spaces for experimentation: “You can enjoy an extraordinary competitive advantage in your business if you create a small space where people can test things that don’t make sense.”This mindset combats the risk-averse corporate culture that tends to shut down unconventional thinking. Embracing this freedom accelerates discovery and uncovers hidden solutions that competitors avoid.Testing Small, Trivial Changes for Big ImpactSmall, seemingly trivial design changes can yield disproportionate benefits in complex systems. Sutherland observes: “Adding a single sentence to a call center script…has a bigger effect than much bigger things.” Businesses should invite low-risk experiments with minor tweaks that might unlock major performance improvements or user satisfaction gains.Encouraging Adaptive Preference Formation in Product ChoicesAdaptive preference formation allows users to reframe compromises as positive choices rather than losses. Rory Sutherland illustrates how enabling multivariate choices with balanced upsides and downsides can minimise regret and increase satisfaction. Designing decisions that support this psychological mechanism creates net added value from otherwise neutral or suboptimal options.Comparison of Design Approaches: Average User vs. Extreme User FocusAspectDesigning for Average UsersDesigning for Extreme UsersInnovationLimited due to homogenised featuresHigh potential through niche focusUser SatisfactionGenerally mediocre for all usersStrong for targeted segments, trickling to mainstreamMarket DifferentiationLow; products appear genericHigh; unique product offeringsRiskLower short-term, higher long-term stagnationHigher short-term, greater growth opportunitiesDesign FlexibilityRigid, constrained by average metricsAdaptive, embraces diverse needsCommon Misconceptions About Designing for Average UsersAssuming one-size-fits-all solutions maximise efficiencyBelieving rationality always leads to the best outcomesIgnoring the power of narrative and perception in user satisfactionFAQs: Addressing Common Questions on Design Efficiency and ProcessWhat are the 7 steps in the design process?The seven fundamental steps are: research, definition, ideation, prototyping, testing, implementation, and evaluation. Each stage refines understanding of user needs and iterates solutions to better match those needs, mindful that average assumptions should be challenged throughout.What is the efficiency of design?Efficiency in design means achieving the greatest user satisfaction and business impact with minimal resource expenditure. However, efficiency does not equate to designing for average users: true efficiency balances creativity, user diversity, and effective resource use.How to create a perfect design?Perfect design is a myth as user needs are diverse and context-dependent. Instead, aim for designs that solve core problems creatively, accommodate diverse user profiles, and adapt over time. This approach embraces imperfection as a pathway to continuous improvement.Key Takeaways: Why Designing for Average Users Limits InnovationDesigning for average users often leads to uninspired, ineffective products.Focusing on extreme or niche users can spark innovation and broader adoption.Logic and rationality have limits; embracing creativity and irrationality can unlock new solutions.Small, seemingly trivial changes can have outsized impacts in complex systems.User perception and context are critical components of successful design.Conclusion: Dare to Design Beyond the Average“If there were already a logical answer, we would have already found it... The problems that persist are logic proof.” – Rory Sutherland, Ogilvy & MatherChallenge conventional wisdom by daring to reject the average and let us explore innovative design approaches. Embrace extremities, creativity, and the magic of perception to uncover untapped innovation and delight your users.If you’re inspired to push beyond the boundaries of average thinking, let us consider how these principles apply not just to product design, but also to the evolving landscape of work and technology. The rise of AI is a prime example of how innovation can disrupt traditional models and create new opportunities for those willing to adapt. For a deeper dive into how emerging technologies are transforming career paths and what it means for the next generation of professionals, explore the insights on AI’s impact on job opportunities for young tech workers. Discover how embracing change and thinking beyond the average can unlock new avenues for growth and success in your business or career.Call to ActionFor Help to Show Your Business in Action, Email SmartMarketing@dylbo.comSources: https://example.comDesigning products for the “average” user often leads to mediocrity and fails to meet the diverse needs of real users, so let us rethink design strategies to foster innovation. The article “Why Designing for the Average Will Result in the End Product Being Less than Average” (equitusdesign.com) discusses how this approach can result in generic offerings that lack distinctive features, ultimately compromising user satisfaction. Similarly, the piece “The ‘Average’ Fallacy” (uxmag.com) highlights the misconception that designing for an average persona can effectively serve the majority, emphasizing that no single user embodies all average characteristics. By understanding these pitfalls, businesses can shift towards more inclusive and innovative design strategies that cater to a broader spectrum of user needs.

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